Responsible Gambling

At Casino Richard, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in Australia. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment

Casino Richard operates in full compliance with Australian gambling regulations and is dedicated to promoting responsible gambling practices. We continuously review and update our policies to ensure they reflect the latest standards and guidelines set by Australian regulatory authorities as of June 2026.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money on gambling than you can afford to lose
Borrow money or sell possessions to fund gambling
Feel anxious, irritable, or restless when not gambling
Chase losses by continuing to gamble to win back money
Neglect work, family, or personal responsibilities due to gambling
Lie to friends or family about how much time or money you spend gambling
Use gambling as a way to cope with stress, depression, or other emotional issues
Feel unable to stop or reduce your gambling despite wanting to

Tools to Help You Stay in Control

Casino Richard provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Loss Limits

Define the maximum amount you are willing to lose within a set period. This helps prevent chasing losses and keeps your spending within a budget you are comfortable with.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent during your current session.

Self-Exclusion

If you feel that you need a break from gambling, you can self-exclude from Casino Richard for a period of your choice — from 30 days up to a permanent exclusion. During the self-exclusion period, you will not be able to access your account or receive any promotional communications from us.

To activate self-exclusion, please contact our support team at [email protected] or use the self-exclusion option in your account settings.

Account Cooling-Off Period

If you need a short break, you can request a temporary account suspension for 24 hours, 48 hours, or 7 days without permanently closing your account.

Protecting Minors

Casino Richard strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites.

Recommended parental control tools available in Australia:

National Self-Exclusion Register

Australia operates a national self-exclusion register for online wagering services. We encourage all players who feel they need additional support to register with BetStop — the National Self-Exclusion Register. Once registered, you will be excluded from all licensed Australian online wagering services.

Support Organisations in Australia

If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:

Gambling Help Online
Free counselling and support for people affected by gambling problems.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
Lifeline Australia
Crisis support and suicide prevention services.
Website: www.lifeline.org.au
Phone: 13 11 14 (24/7)
Beyond Blue
Mental health support including anxiety and depression related to gambling.
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)
MensLine Australia
Support for men experiencing emotional difficulties, including gambling-related stress.
Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)
Financial Counselling Australia
Free financial counselling for people experiencing financial hardship due to gambling.
Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007

Tips for Gambling Responsibly

Set a budget before you start and stick to it
Only gamble with money you can afford to lose
Treat gambling as entertainment, not as a source of income
Take regular breaks and do not gamble for extended periods
Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
Balance gambling with other leisure activities
Never chase your losses
Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is available to assist you with any concerns or to help you activate any of the tools described on this page. You can reach us at any time:

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website
Support Email: [email protected]

This Responsible Gambling policy was last reviewed and updated in June 2026.

Casino Richard supports responsible gambling. If gambling is no longer fun, please seek help. Gambling should be entertaining — if it stops being that, it is time to take a break.