Privacy Policy

Effective Date: 1 June 2026

Welcome to the Privacy Policy of Casino Richard ("we", "our", "us"). We are committed to protecting and respecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services in Australia.

1. Information We Collect

We may collect and process the following types of personal information:

Identity Information: Name, date of birth, gender.
Contact Information: Email address, postal address, phone number.
Account Information: Username, password, transaction history.
Payment Information: Credit/debit card details, billing address.
Technical Data: IP address, browser type, device information, log files.
Usage Data: Pages visited, time spent on site, clickstream data.
Marketing and Communications Data: Preferences in receiving marketing from us.

2. How We Collect Your Information

We collect your personal information through various means including:

When you register an account or update your profile.
When you make deposits, withdrawals, or play games on our platform.
Through cookies and similar tracking technologies.
When you communicate with our customer support.
From third-party sources where permitted by law.

3. Use of Your Information

We use your personal information to:

Provide and manage your account and our services.
Verify your identity and comply with legal and regulatory obligations.
Process payments and prevent fraud.
Improve our website, services, and customer experience.
Send you marketing communications (where you have consented).
Respond to your inquiries and provide customer support.

4. Disclosure of Your Information

We may disclose your personal information to:

Third-party service providers who assist us in operating our website and services.
Payment processors and financial institutions.
Regulatory authorities, law enforcement, or government agencies as required by law.
Other parties with your consent or as otherwise permitted by law.

5. International Transfers

Your information may be transferred to and stored in servers located outside Australia. We ensure that any international transfer of personal information complies with applicable data protection laws and that appropriate safeguards are in place.

6. Security of Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access and obtain a copy of your personal information.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal information, subject to legal obligations.
Withdraw consent to processing where applicable.
Object to or restrict certain processing activities.
Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookies Policy.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Casino Richard Privacy Officer
Email: [email protected]
Phone: +61 2 1234 5678
Address: 123 Gaming Street, Sydney, NSW 2000, Australia

Thank you for trusting Casino Richard with your personal information.